Terms and Conditions

Please Read These Terms and Conditions Carefully

1. Effective Date

Effective as of: October 16, 2025.

These Terms take effect when posted on this page and replace prior versions.

Governing version per order. For each purchase of digital content (Reports), the version of these Terms in force at the time you place the order governs that purchase, except where an updated version must apply sooner to comply with law or to resolve a security, fraud, or abuse risk—in which case the updated version applies immediately.
Updates and notice. We may revise these Terms from time to time. Unless we state otherwise, changes become effective on posting the "Last updated" date above. For material changes, we will provide additional notice (e.g., on‑site banner and/or email to registered users) and indicate the effective date of the update.
No retroactive reduction of mandatory consumer rights. For consumers in the UK/EU (and where required by local law, including certain provinces in Canada), we will not change these Terms retroactively to reduce your mandatory statutory rights for digital content already supplied. Where advance notice is required by law, we will provide it.
Your responsibility. You are responsible for reviewing the current Terms before accessing the Services or placing an order; continued access or any purchase after the Effective Date constitutes acceptance of the then‑current Terms.

2. Acceptance & Changes

When you accept. You agree to these Terms (and the policies incorporated by reference) when you: access the site, create an account, purchase or access any Report, or otherwise use any part of the Services. If you do not agree, do not use the Services.
Incorporated documents. These Terms incorporate our Privacy Notice and Service‑specific notices (including NMVTIS and DPPA pages) and any order/checkout disclosures. FAQs and help articles are for convenience and do not modify these Terms unless expressly stated.
Acting for a business. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" means that entity. Business users are subject to the governing law and forum terms for businesses in §15 and to the licence and AUP limits in §7.
Eligibility & capacity. You confirm you have legal capacity to contract and that use of the Services is lawful in your location. Where local law grants non‑waivable consumer rights, those rights are preserved (see §15).
Contract formation; our right to decline. Your order is an offer; we may accept by providing access to the digital content or by issuing an order confirmation, or we may decline/cancel (e.g., suspected fraud, abuse, regulatory limits, or account issues). We may correct obvious errors (including pricing/description) and either provide you a choice to proceed at the corrected terms or cancel with a refund where applicable.
Order of precedence. If documents conflict, the following controls for that purchase: (1) any order‑specific confirmation or addenda (including regional consumer disclosures), then (2) these Terms, then (3) policies/notices referenced herein. FAQs/help never override these Terms.
Changes to Terms & Services. How and when we change these Terms is set out in §1. Continued access or any purchase after the stated effective date constitutes acceptance of the updated Terms. We may change, suspend, or discontinue features or data sources (including for legal, security, or third‑party reasons); where required by law, we will provide notice and, if applicable, a pro‑rata remedy consistent with §10.
Dispute resolution acknowledgement. By accepting these Terms, you agree that disputes will be handled as described in §15 (including any consumer carve‑outs). Electronic communications regarding your orders and the Services are part of our contract with you.

3. Company & Legal Notices

Operator. This Site and the Services are operated by FAXVIN, 5 South Charlotte Street, Edinburgh EH2 4AN, United Kingdom. References to "we/us/our" mean that operator and its affiliates providing the Services.
Service regions. We target the United States, Canada, the United Kingdom, and the European Union. Not all features, data sources, or legal terms are available or identical in every region; regional terms in §15 prevail where applicable.
How to contact us. For customer support, use support@faxvin.com or the contact form. For legal notices (including pre‑action correspondence), you may: (i) send email to support@faxvin.com. We do not accept legal notices via social media, live chat, or telephone.
Deemed receipt & business days. Email notices are deemed received on the next business day in Scotland. A "business day" means Monday–Friday other than public holidays in Scotland.
Notice requirements. A notice must identify the sender, the account/email used for the Services (if any), the VIN(s) or order IDs at issue, and a clear description of the facts and requested outcome. We may respond electronically.
Language. We communicate in English. Translations may be provided for convenience only. Where local law requires consumer communications in another language, we will comply to the extent required by law.

4. Definitions

Interpretation. "Including" means including without limitation. Headings are for convenience and do not affect interpretation. Singular includes plural and vice‑versa. References to "law" mean applicable statutes, regulations, and mandatory consumer protections in your region.

Key terms.

"Services": the website(s), account area, purchase flow, Reports, and any related features, content, or support we provide.
"Site": the FAXVIN‑operated websites and subdomains where the Services are available.
"Report(s)": our digital content vehicle‑history outputs delivered electronically for a specific VIN, based on available Data Sources at the time of generation.
"Digital Content": data or content supplied in intangible form by electronic means (e.g., Reports, account data, summaries).
"Data Sources": third‑party or governmental databases and feeds (including NMVTIS in the U.S.) and our own compiled datasets.
"Order": your purchase request for Digital Content; an "Order Confirmation" is our acceptance/confirmation or the moment access is provided, as described in §2(e).
"Account": a user credential enabling access to the Services.
"Consumer": an individual acting wholly or mainly outside their trade, business, craft, or profession (as defined by local law, e.g., UK Consumer Rights Act/EU consumer law).
"Business User" (or "Business"): any user acting for or on behalf of a company or in the course of trade/profession.
"Permitted Purpose": personal/consumer use or internal business use strictly under the licence in §7; excludes resale, redistribution, or service‑bureau use.
"Prohibited Uses": the restricted activities listed in §7 (e.g., sharing, scraping, reverse engineering, unlawful use).
"Effective Date": the "Last updated" date stated in §1 for the then‑current Terms.
"Fees/Taxes": amounts you pay for Orders, including applicable sales/VAT/GST or similar taxes and processing fees.
"Intellectual Property (IP)": all copyrights, database rights, trade secrets, trademarks, and other proprietary rights in the Services and Reports.
"Force Majeure Event": events beyond our reasonable control (e.g., acts of God, outages, cyberattacks, changes in law, third‑party data/provider failures) affecting performance.
"Applicable Region": your billing address or, if none, your usual residence; for Business Users, the entity's place of establishment used for the Order.
"FCRA": U.S. Fair Credit Reporting Act; our Services are not "consumer reports" nor are we a "consumer reporting agency."
"DPPA": U.S. Driver's Privacy Protection Act; see our DPPA page for permitted uses and restrictions.
"NMVTIS": U.S. National Motor Vehicle Title Information System; see §8 for source limitations and notices.

Conflicts. If definitions here conflict with non‑waivable statutory definitions in your Applicable Region, the statutory definitions control for that region only.

5. Services & Availability

What we provide. We operate the Site, account area, checkout, and deliver digital Reports for specific VINs based on available Data Sources at the time of generation, plus related customer support.
Geographic & legal limits. We primarily serve the US, Canada, UK, and EU. Features, coverage, and legal rights vary by region and by VIN/state/province/model year. We may restrict or refuse access where required by law, sanctions, or data‑provider terms.
Service changes & continuity. The Services, features, and data sources may change, be suspended, or end (e.g., provider outages, legal changes, security events, maintenance). We do not guarantee uninterrupted or error‑free operation and provide no SLA. Planned maintenance is scheduled, and emergency maintenance may occur without notice.
Data‑source variability. Coverage may be partial, delayed, or unavailable. Third parties can modify, throttle, or withdraw feeds (including NMVTIS in the US). We may add/remove sources or fields. If a material change affects an Order you already placed, remedies (if any) are handled under §10.
Access window & retention. Access to purchased Reports is time‑limited and for your Permitted Purpose only; details appear in §10 and §7. We may archive or delete expired or inactive content.
Fair use, throttling & stability. We may monitor use to maintain service stability, apply rate limits, or block automated access inconsistent with §7. Attempts to bypass controls may lead to suspension under §13.
System requirements. You need compatible hardware, a current browser, and reliable Internet access. We are not responsible for your connectivity, device configuration, ad‑blockers, filters, VPNs, or network policies that interfere with the Services.
Beta/experimental features. Any preview, beta, or experimental feature is provided as‑is, may be withdrawn at any time, and should not be relied upon for critical decisions.
Force majeure & security. During a Force Majeure Event or security risk, we may suspend or restrict all or part of the Services. Related risk allocation appears in §14.

6. Accounts & Eligibility

Eligibility. You must be at least the age of majority in your Applicable Region and have legal capacity to contract. The Services are not directed to minors. You may use the Services only where lawful and only for the Permitted Purpose.
Registration & accuracy. When creating an Account or placing an Order, you must provide true, accurate, current, and complete information and keep it updated (including contact email for notices under §3). We may decline, suspend, or reclaim usernames that impersonate others or violate policy/law.
One user per login; no sharing. Each login is for one natural person. Do not share credentials or allow concurrent use. Accounts are non‑transferable. For Business Users, each individual user must have their own credentials unless we expressly offer multi‑user plans.
Security obligations. You are responsible for all activity under your Account. Use strong passwords and, where offered, multi‑factor authentication. Maintain device/browser security. Notify us promptly of suspected compromise or unauthorized use so we can secure the Account; we may require resets, 2FA, or temporary suspension (§13).
Verification & compliance checks. To prevent fraud/abuse and meet legal or provider requirements, we may request identity, authority, billing, or location verification (e.g., government‑issued ID, company authorization, IP/geo checks). Failure to cooperate may result in denial or suspension of access (§13).
Payment authority. You represent you are authorized to use the selected payment method and billing details. We may request re‑authorization or updated details; Orders may be declined where the method is invalid, unauthorized, or flagged for risk (§2(e), §10).
Inactivity & closure. You may close your Account at any time via support. We may close inactive Accounts after prior notice sent under §3. Account closure does not affect accrued obligations or rights; data handling and retention follow our Privacy Notice.
Location restrictions. Do not misrepresent your location or use technical measures to bypass regional access, pricing, or legal restrictions.

7. Licence & Acceptable Use

Grant. Subject to these Terms and full payment of applicable Fees, we grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable licence to access and use the Services and the specific Report(s) you purchase solely for the Permitted Purpose.
Consumer use. A Consumer may use a purchased Report for personal information and record‑keeping related to the relevant vehicle (e.g., due‑diligence before purchase/sale). No redistribution or publication beyond personal use.
Internal business use. A Business User may use a purchased Report only internally (e.g., fleet intake, inventory due‑diligence, compliance files). No service‑bureau use, fee‑for‑service output, or provision of Reports or their contents to third parties, customers, or the public.
No resale/redistribution. You must not resell, rent, lease, loan, sublicense, publish, post, broadcast, mirror, frame, or otherwise redistribute any Report or substantial portion of it. Creating a competing database or service using the Reports or our Data Sources is prohibited.
No copying/extraction. Except for a reasonable number of copies for your Permitted Purpose (including one printed copy), you must not copy, cache, bulk‑download, scrape, mine, or extract data fields from the Services/Reports, nor create derivative datasets or summaries for distribution.
No automated access. Without our prior written consent, you must not use bots, crawlers, scripts, add‑ons, extensions, or any automated means to access, query, or monitor the Services, nor to bypass or modify rate limits, authentication, paywalls, or other technical controls. API‑like usage is prohibited unless we provide an API and a separate agreement.
No reverse engineering. You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, models, or database schemas, nor remove, alter, or obscure copyright, database‑right, confidentiality, or attribution notices.
Security & testing. Do not probe, scan, or test the vulnerability of the Services, or breach security/authentication measures, except under a separate written authorization from us.
Unlawful/unsafe uses. Do not use the Services (or any Report) for unlawful, harmful, fraudulent, deceptive, harassing, defamatory, or infringing activity; to violate privacy or publicity rights; or to cause network/Service degradation.
Human‑impact decisions. Reports are informational and not designed or permitted for employment, credit, insurance underwriting, housing eligibility, or similar FCRA‑regulated decisions. See §8 (FCRA/DPPA) and §14 (Disclaimers/Liability).
DPPA/NMVTIS restrictions. Where Reports include data subject to DPPA/NMVTIS or other provider terms, you must comply with all permitted‑use limitations and retention rules. You are responsible for ensuring your use qualifies and for documenting that basis where required.
Brand integrity. Do not use our names, marks, or logos except as permitted by law (nominative fair use) and never in a way that suggests sponsorship or endorsement.
Text‑and‑data mining (TDM) & ML training. We reserve all rights to the extent permitted by law against TDM of our Site/Reports and prohibit using the Services or Reports to train, fine‑tune, or evaluate AI/ML systems, except under a separate written licence. Any statutory TDM exceptions (e.g., in the EU/UK) are subject to our express opt‑out/reservation and applicable legal notices (including robots.txt or equivalent).
Rate limits & fair use. We may enforce per‑account/IP/device rate limits and other measures to protect Service stability. Attempts to circumvent limits constitute a material breach.
Enforcement. We may monitor for compliance, and on suspected breach may suspend or terminate access (§13) and pursue remedies. Unauthorized use automatically terminates the licence granted in this §7.

8. Regulatory & Data‑Use Notices

Informational use only. Reports are informational digital content. We do not provide legal, financial, insurance, or professional advice. You remain responsible for your decisions and compliance with law; see §14 for risk allocation.
U.S. FCRA. We are not a "consumer reporting agency," and Reports are not "consumer reports" under the U.S. Fair Credit Reporting Act. Do not use any Report for employment, credit, insurance underwriting, tenant screening, or any other FCRA‑regulated purpose. You must not infer a consumer's character, eligibility, or risk score from a Report.
U.S. DPPA. Where a Report contains data regulated by the U.S. Driver's Privacy Protection Act, you must (i) ensure your purpose is a permitted use, (ii) select or attest to the applicable permitted‑use basis during checkout if prompted, (iii) keep any required audit/retention records, and (iv) restrict access and onward disclosure accordingly. We may request proof of your basis, restrict delivery, or suspend access for suspected misuse.
NMVTIS source & limits (U.S.). Where available, Reports may include data sourced from NMVTIS via authorized providers. Coverage, fields, and update frequency are controlled by NMVTIS and participating entities and may be incomplete, delayed, or unavailable. NMVTIS and its providers disclaim warranties regarding accuracy/completeness; your use remains subject to any NMVTIS terms published by its operators. We may modify or withdraw NMVTIS‑related content if required by law or provider terms.
Other regional restrictions. Your use must comply with applicable privacy and data‑use laws in your Applicable Region (e.g., UK/EU consumer and privacy rules; Canada provincial/federal privacy laws). Do not combine Reports with other datasets in a manner that would create a regulated or sensitive profile without a lawful basis.
Sanctions/export controls. You represent and warrant that you are not located in, and will not access or export the Services to, jurisdictions or persons sanctioned by the U.S., UK, EU, or Canada. We may block access where required by sanctions or trade controls.
Law‑enforcement & legal process. We may preserve and disclose information where required by law or to respond to lawful requests, court orders, or to investigate suspected fraud/abuse, consistent with our Privacy Notice.
Provider terms & priorities. Some data or features are subject to additional third‑party terms. Where those terms require it, they will apply in addition to these Terms; if there is a conflict specific to that data, the provider terms prevail for that data only.
No circumvention. You must not evade any regulatory gates, age checks, geofencing, or permitted‑use prompts. Misrepresentation may result in suspension (§13) and referral to authorities.

9. Data Sources, Accuracy & Your Duties

Sources & compilation. Reports are compiled from Data Sources (governmental and third‑party feeds, and our own compiled datasets). Coverage varies by state/province, country, VIN age, and provider participation. Some events are never reported to any database.
Completeness, latency & variance. Records may be incomplete, delayed, duplicated, inconsistent, or withdrawn by providers. Odometer figures may include reading errors or estimates. Recall status, title brands, accident/theft/insurance/service records and similar data may change after the Report is generated.
Snapshot in time. A Report reflects data at the moment of generation only. We have no duty to update or re‑notify you if later data appears or is corrected. For the latest information, order a new Report (or use any refresh option we expressly offer). See §10 for remedies related to delivery defects.
Your verification duty. Use Reports as one input only. Before committing to any transaction or action, independently verify with authoritative sources (e.g., DMV/DMV‑equivalent, manufacturer/dealer, professional inspection, and applicable safety/recall resources) and confirm documentation with the seller/owner.
Your inputs. You are responsible for accurate VIN and order details. A mismatch, typo, or wrong vehicle selection can yield an incorrect Report; eligibility for any remedy is governed by §10.
Conflicts & anomalies. Where data points conflict, you should treat the Report as non‑conclusive and investigate further. We may annotate obviously conflicting fields, but we are not obliged to reconcile third‑party discrepancies.
External materials. Photos, links, listings, and third‑party documents (if any) are non‑authoritative and may be removed or unavailable later. They are provided "as is."
Business‑user responsibilities. Business Users must ensure their internal policies, record‑keeping, and regulatory obligations (including any DPPA/NMVTIS conditions) are met and that onward sharing is restricted per §7 and §8.
No archival reliance. We are not a records custodian. Access to purchased Reports is time‑limited (§5/§10). Retain your own copies for your files and compliance needs.
Errors & remedies. If a Report fails to render or is materially corrupted due to a delivery defect, we may re‑deliver or, if re‑delivery is not feasible, provide a remedy consistent with §10 and subject to §14.

10. Orders, Delivery, Pricing & Refunds

Orders & acceptance. Your Order is an offer to purchase Digital Content (a Report for a VIN). We accept by (i) making the Report available in your Account/checkout flow or (ii) sending an Order Confirmation. We may decline or cancel (with a refund where paid) for fraud/risk, regulatory, technical, or availability reasons (§2(e)).
Delivery of digital content. Delivery begins when the Report is first made available to view/download or otherwise accessed. Delivery is typically immediate but not guaranteed; delays may occur due to provider outages, maintenance, security checks, or payment verification.
Access window & retention. Purchased Reports remain accessible in your Account for 180 days from the purchase date (the "Access Window") and solely for your Permitted Purpose (§7). After the Access Window expires, we may archive or permanently remove the content without notice. You are responsible for saving your own copy for records (§9(i)). Our retention of backups, system logs, or transactional data for legal, security, or accounting purposes does not create any obligation to provide access to expired Reports, and any re-delivery requires a new purchase.
Pricing & taxes. Prices are shown in the display currency and may exclude/include taxes/fees depending on region. Where required, VAT/GST/sales tax will be calculated at checkout. We may change prices at any time before acceptance of your Order.
Pricing/description errors. If we discover an obvious error in price or description, we may (i) cancel and refund or (ii) give you the option to proceed at the corrected terms. We are not obliged to supply at an erroneous price.
Payments. You authorize us (or our processor) to charge the total amount shown at checkout to your selected payment method. We may request re‑authorization or updated details and decline an Order where authorization fails. We do not offer subscriptions or recurring billing.
Statement Descriptor. Charges for purchases on the Website are processed by PCI-DSS–certified payment processors. On your card or bank statement, the charge will typically appear as "FAXVIN.com ST-XXXXXXXX" or, depending on your bank, "FAXVIN.com." For PayPal transactions, the descriptor normally shows "FAXVIN." The "ST-XXXXXXXX" string is your secure transaction ID; please include it when contacting Support at support@faxvin.com regarding billing questions. The exact formatting of the descriptor may vary by bank, card network, currency, or payment processor, and may include the name of our payment processor in addition to or instead of "FAXVIN." If you do not recognise a charge, please contact Us first with your order number and VIN so we can promptly investigate and resolve the issue. Nothing in this Section limits your statutory rights; however, initiating a chargeback before contacting Us may delay resolution. We reserve the right to contest unfounded chargebacks.
Chargebacks & disputes. You agree to contact us first to resolve billing issues. Unfounded chargebacks may lead to suspension (§13) and debt recovery. We may submit evidence to your card issuer and recover chargeback and processing fees where permitted by law.
Refund policy (digital content). Because Reports are Digital Content supplied upon delivery, all sales are final except where: (1) the Report fails to render or is materially corrupted due to a delivery defect we control and re‑delivery is not feasible; (2) we cancel your Order; or (3) a mandatory law provides a right to a refund. Missing data fields, absence of expected records, or dissatisfaction with outcomes are not defects. Typos/wrong VIN, duplicate purchases, or ineligible use are not refundable unless we expressly agree at our discretion.
EU/UK right of withdrawal (digital content). If you are a consumer in the EU or UK, you ordinarily have a statutory withdrawal/cancellation right for digital content not supplied on a tangible medium within 14 days. However, when you request/consent to immediate delivery and acknowledge that this waives your right to withdraw once delivery begins, your right is lost upon delivery. We will present the required disclosures/consents at checkout where applicable.
How to request a remedy. Contact support (§3) within 14 days of purchase and include your Order ID, VIN, description of the issue, and troubleshooting steps taken. Our primary remedy is re‑delivery; if not feasible, we may provide a refund to the original payment method. Processing times depend on your bank/issuer.
Currency & invoicing. Charges may appear in the currency shown at checkout; your issuer may apply FX or fees.
Packages; component-level failures. Promotional prices, coupons, and multi‑Report bundles are subject to stated terms and may not be combined. If a bundle component cannot be delivered for reasons within our reasonable control, the remedy is limited to re‑delivery or a pro‑rata adjustment for the affected component only.
No resale. Purchase of a Report does not grant any right to resell or provide it to third parties; see §7.

11. Intellectual Property

Ownership. We and our licensors own all IP Rights in the Site, Services, Reports, software, UX/UI, templates, databases/compilations, and all selections/arrangements of data. In the UK/EU, we are the database maker and assert applicable sui generis database rights. Purchase of a Report transfers no title; only the limited licence in §7 applies.
No implied licence. Except as expressly granted in §7, all rights are reserved. You must not copy, adapt, translate, create derivative works from, publicly display, or distribute the Services/Reports, and you must preserve notices/watermarks/identifiers. You must not remove or alter copyright, database‑right, attribution, or confidentiality notices.
Trademarks. FAXVIN, our logos, and other marks are our trademarks. Third‑party names/logos are the property of their owners. You must not use any mark in a way that suggests sponsorship/endorsement or causes confusion. Nominative fair use is permitted if accurate and non‑misleading.
Feedback. If you provide ideas, suggestions, or improvements, you grant us a worldwide, perpetual, irrevocable, royalty‑free licence to use and exploit them without attribution or compensation to the extent permitted by law.
Open‑source & third‑party materials. Some components may be offered under open‑source licences; those licences govern to the extent of any conflict. Third‑party datasets and provider content remain owned by their owners and are used under their terms; your rights are limited to viewing via the Services.
DMCA / notice‑and‑takedown. We respect IP rights. To request removal of allegedly infringing material, send a notice to the Operator (see contact details in §3) that includes: (1) your physical/electronic signature; (2) identification of the work claimed infringed; (3) identification of the material/location on the Site; (4) your contact details; (5) a statement of good‑faith belief; and (6) a statement under penalty of perjury that the notice is accurate and that you are authorized to act. We may notify the user and, where appropriate, accept a counter‑notice containing the elements required by law. We may remove or restore content at our discretion consistent with applicable law.
Technological measures. You must not circumvent or attempt to circumvent any access‑control, attribution, or watermarking measures protecting the Services/Reports.
Reservation of rights. Except for the limited licence in §7, no rights are granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved.

12. Third‑Party Links & Tools

Links & references. The Site may link to or reference third‑party websites, apps, datasets, and services. We do not control or endorse them; they are provided as‑is and at your risk.
Embedded components & analytics. The Services may use third‑party components (e.g., fonts/CDNs, anti‑abuse/captcha, maps, tag managers, analytics, logging). Their collection and use of data are governed by their own policies—see our Privacy Notice for more detail.
Payments. Card and alternative‑payment processing may be provided by payment service providers (PSPs) or acquiring banks. Your payment data is processed under the PSP's terms and privacy notices. We are not responsible for PSP systems or outages. Charges may appear in the name of FAXVIN or the PSP.
SSO/API integrations. Where we offer sign‑in or data integrations with third parties, use is subject to those providers' terms. We may change, limit, or disable integrations at any time. You are responsible for any API keys/credentials you use.
Extensions, add‑ons & automation. We do not publish or support browser extensions, plug‑ins, or scraping tools unless explicitly stated on the Site. Third‑party tools may violate §7 and can lead to suspension.
Third‑party downtime & data loss. We are not liable for unavailability, errors, or data issues caused by third‑party providers (including data sources and PSPs). Remedies, if any, are as set out in §10 and §14.
No monitoring duty. We do not have an affirmative duty to monitor third‑party content but may remove or block links, embeds, or integrations at our discretion.
Priority of terms. For a specific third‑party tool or dataset, that provider's mandatory terms govern to the extent of a conflict; otherwise, these Terms apply.
Affiliates & referrals. We may receive referral fees or commissions from certain third parties. This does not affect our disclosures or your obligations under these Terms.

13. Security, Monitoring, Suspension/Termination

Our security posture. We employ administrative, technical, and organizational measures appropriate to the risk (e.g., access controls, logging, throttling, and anomaly detection). We may monitor usage to protect the Services, investigate abuse, and improve reliability. We do not promise error‑free or uninterrupted security (§5).
Your security duties. Maintain up‑to‑date systems, protect credentials, enable MFA where available, and use a reputable anti‑virus/firewall. Do not upload or route malware, exploit kits, or harmful code. Promptly notify us of any suspected compromise so we can take protective steps.
Testing & disclosures. Do not conduct security testing without our prior written authorization (§7(h)). To report a vulnerability, contact support (§3) with details sufficient to reproduce; refrain from public disclosure until we confirm remediation.
Risk checks & verification. We may require identity/authority/billing/geo verification, re‑authentication, or additional information where fraud, abuse, or regulatory risk is suspected (§6(e), §8). Failure to cooperate may result in suspension.
Grounds for suspension/termination. We may suspend or terminate all or part of the Services (and/or your Account) immediately, in whole or in part, if we reasonably believe that: (1) you breached these Terms (including §7), attempted to circumvent controls, or engaged in scraping/automation; (2) your use poses security, operational, legal, or reputational risk; (3) there is fraud, chargeback abuse, non‑payment, or payment‑method dispute (§10(g)); (4) law, sanctions, court orders, or provider terms require action (§8); (5) you misrepresented eligibility, identity, location, or permitted‑use basis; or (6) a Force Majeure Event or incident requires containment (§5, §14).
Notice and cure (where feasible). If the issue is remediable and does not present urgent risk, we may provide notice and a short cure period; otherwise we may act without notice. We may place holds, rate limits, or partial restrictions while investigating.
Effect of suspension/termination. Access to the Services and Reports may cease immediately. The licence in §7 terminates. We may retain minimal Account/order data for legal, security, and audit purposes per our Privacy Notice. Unless required by law or expressly stated in §10, fees are non‑refundable. Clauses intended to survive (including §7, §8–§11, §14–§18) remain in force.
Repeat infringers & unlawful content. Consistent with applicable law (e.g., DMCA), we may terminate Accounts of repeat infringers and remove unlawful content or links (§11(f)).
Reinstatement. Reinstatement after suspension is at our sole discretion and may require confirmations, additional controls (e.g., 2FA), and assurances against recurrence.
Your termination. You may close your Account at any time (§6(g)). Closing does not entitle you to refunds and does not affect accrued rights or our ability to retain data per law and our Privacy Notice.

14. Risk Allocation: Disclaimers, Liability Cap & Indemnity

Non‑advisory; no guarantees. Reports are informational digital content only. We do not provide legal, financial, insurance, or professional advice, and we do not guarantee completeness, accuracy, timeliness, or fitness of any data or outcome. Your decisions are your responsibility (§8–§9).
"As‑is / as‑available" & warranties. To the maximum extent permitted by law, the Services and Reports are provided as‑is and as‑available, and we disclaim all warranties (express, implied, statutory, or otherwise), including merchantability, fitness for a particular purpose, title, non‑infringement, accuracy, quiet enjoyment, and uninterrupted or error‑free access. We do not warrant third‑party links, PSPs, or Data Sources (§5, §12). Consumer notice: Nothing in this §14(b) excludes any non‑waivable statutory rights (e.g., UK Consumer Rights Act 2015; EU digital‑content rules; Canadian provincial consumer protections, including legal warranties in Québec).
Exclusion of certain damages. To the maximum extent permitted by law, we are not liable for: indirect, consequential, special, punitive, or exemplary damages; lost profits, revenue, goodwill, data, or business opportunities; increased costs; or inability to access, delay in delivery, or corruption of Reports due to third‑party failures, maintenance, or incidents (§5, §12), even if foreseeable and whether in contract, tort (including negligence), or otherwise.
Aggregate Liability Cap. To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Services shall not exceed the amount you actually paid to us for the Report or Service that gave rise to the claim. Multiple claims do not enlarge this cap; the cap applies in the aggregate across all theories of liability.
Basis of the bargain. You acknowledge that the pricing and availability of the Services reflect the allocation of risk and the limitations in this §14, and that these are an essential basis of the bargain between you and us.
Your indemnity. You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and providers from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your breach of these Terms; (2) any Prohibited Use (§7); (3) your misuse of DPPA/NMVTIS or other regulated data (§8); (4) your violation of law or third‑party rights (including IP, privacy, or publicity); (5) your onward sharing or publication of Reports contrary to §7/§10; or (6) security incidents originating from your systems or credentials. We may assume exclusive control of the defense at our cost; you will not settle any claim without our prior written consent. Consumer notice: Where local consumer law restricts indemnities, this §14(f) applies to the maximum extent permitted and does not create obligations beyond that extent.
Severability (risk terms). If any part of §14 is held unenforceable, it shall be modified to the minimum extent necessary to be enforceable while preserving its intent; the remainder stays in effect. Mandatory consumer protections prevail where they conflict.

15. Dispute Resolution

Informal Resolution (mandatory first step). Before starting any court or administrative proceedings, you agree to first try to resolve the dispute informally. Send a written notice describing the dispute to support@faxvin.com (subject: "Legal Notice"). We will use reasonable efforts to respond within 14 days. Both sides will then have 30 days to negotiate in good faith. This subsection does not limit either party's right to seek urgent injunctive or interim relief.
Voluntary Mediation (non-binding). If the dispute is not resolved under (a), either party may propose mediation administered by a reputable provider (for example, CEDR in the UK/EU or a comparable provider elsewhere). Mediation shall occur remotely (video) unless both sides agree otherwise, commence within 30 days of appointment of the mediator, and conclude within 60 days unless extended by agreement. Each party pays its own legal fees; the mediator's fees are shared equally. The mediation is confidential and "without prejudice."
Small-Claims Carve-Out. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies for that court's monetary limits. For consumers, this includes the small-claims court where the consumer habitually resides. This carve-out applies regardless of any forum selection clause in these Terms.
Injunctive Relief Carve-Out (any competent court). Nothing in these Terms prevents a party from seeking urgent injunctive or equitable relief (including orders to stop scraping, hacking, misuse of data, IP infringement, breach of confidentiality, or circumvention of technical measures) in any court(s) of competent jurisdiction. Such applications do not waive any rights or defenses otherwise available.
Forum & Governing Law (business users vs. consumers). These Terms are governed by the laws of Scotland, without prejudice to any mandatory consumer protections of your habitual residence.
- Consumers (EU/UK/CA/US): You may bring proceedings in the courts of your habitual residence, and you also benefit from any mandatory protections of that law.
- Business users: The courts of Edinburgh, Scotland have exclusive jurisdiction for all disputes arising out of or relating to these Terms, subject to the carve-outs in (c) and (d).
Collective/Representative Actions. Business users waive any right to bring or participate in class, collective, or representative actions, to the maximum extent permitted by law. This clause does not apply to consumers where prohibited by mandatory law.
Survival; No Limitation of Statutory Rights. This §15 survives termination of the Services. Nothing in this §15 limits your non-waivable statutory rights or any mandatory procedural rights under applicable law.

16. Service Changes

Changes to the Services. We may, in our discretion, modify, suspend, or discontinue any feature, data source, integration, user interface element, access method, or technical measure of the Services (collectively, "Service Changes"), including to address security issues, comply with law or third‑party/provider terms, improve performance, or reflect operational decisions. Nothing herein creates an obligation to maintain any particular feature or data source, and there is no SLA unless expressly stated.
Provider‑driven changes. Many Report fields depend on third‑party/governmental Data Sources whose coverage, latency, and availability may change or be withdrawn. If a provider throttles, alters, or ceases a feed (including but not limited to U.S. NMVTIS where applicable), we may adjust content or access accordingly without liability beyond any remedy set out in §10 and §14.
Beta/experimental features. Any preview, beta, or experimental functionality is provided as‑is, may be rate‑limited or withdrawn at any time, and should not be relied upon for critical decisions. The disclaimers and risk allocation in §14 apply in full.
Material adverse impact & remedies. If a Service Change materially impairs delivery of a Report already ordered but not yet delivered, our primary remedy is re‑delivery or a pro‑rata price adjustment for the affected component, consistent with §10 (Orders, Delivery, Pricing & Refunds). Where consumer law (e.g., EU/UK digital‑content rules) mandates additional remedies, those mandatory rights are preserved.
Notice. Where law requires advance notice of a change, we will provide it through reasonable means (e.g., on‑site banner, account notice, email to registered users). Otherwise, Service Changes may take effect upon posting or implementation, consistent with our existing notice practice for website changes.
Interplay with Force Majeure. During a Force Majeure Event or security incident, we may take immediate protective actions, including temporary suspension, geoblocking, or feature restriction. See definitions and risk allocation in §14.
No waiver of restrictions. Service Changes do not waive any limits on use, automation, scraping, or redistribution; the Acceptable Use and licence limits in §7 continue to apply.

17. Miscellaneous

Entire agreement; order of precedence. These Terms, together with documents incorporated by reference and any order‑specific confirmation, constitute the entire agreement for your use of the Services. In the event of conflict for a specific purchase, the order‑specific confirmation (including regional consumer notices) controls, then these Terms, then referenced policies. Help/FAQ pages are informative only and do not modify these Terms unless expressly stated.
No waiver. A failure or delay to enforce any provision is not a waiver. Any waiver must be in writing and is limited to its terms.
Severability; modification to enforceability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder continues in effect.
Assignment. You may not assign or transfer rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms (in whole or part) to an affiliate or in connection with a merger, reorganization, or asset transfer without notice to you.
Relationship of the parties. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary, or employment relationship, and you may not bind us.
Third‑party beneficiaries. Except as expressly stated, there are no third‑party beneficiaries. However, our data providers and licensors are intended beneficiaries of provisions protecting their data, IP, and terms; they may enforce those provisions to the extent permitted by law and contract.
Force Majeure. Neither party is liable for delay or failure to perform due to a Force Majeure Event beyond reasonable control (including acts of God, changes in law, provider outages, cyberattacks, and similar events). Payment obligations accrued prior to the event remain due.
Export, sanctions & compliance. You represent that you are not subject to sanctions and will not export or provide access to the Services in violation of applicable export controls. We may restrict access where required by sanctions or trade controls. See also §8(f).
Government end‑users. If you are a U.S., Canadian, UK, or EU government end‑user, the Services/Reports are commercial items provided with only those rights customarily granted to the public, consistent with applicable procurement rules and these Terms.
Survival. Sections intended to survive termination/suspension (including §7, §8–§11, §14–§18) survive and remain in effect.
Headings & interpretation. Headings are for convenience only and do not affect interpretation. "Including" means including without limitation. English is the authoritative language of these Terms; translations (if any) are for convenience.
Electronic communications & notices. You consent to receive electronic communications related to the Services (e.g., order confirmations, policy updates, notices). Deemed‑receipt rules and contact channels are set in §3 and §18.
Publicity & marks. You must not use our names, logos, or marks without written permission, except for accurate, non‑misleading nominative fair use.

18. Contact

Customer support. For general support and order issues (including refund requests under §10), contact support@faxvin.com or use the contact form on our Contact page.
Information to include. Include your full name/entity, account email (if any), Order ID and VIN(s), a clear description of the issue or request, and supporting screenshots/documents. This facilitates timely and accurate handling under our posted procedures.
Language. We communicate in English; translations (if provided) are for convenience only and do not modify these Terms. Where local law requires consumer communications in another language, we will comply to the extent required.
Additional channels. For privacy‑related inquiries, please see and use the methods described in our Privacy Policy and Help pages accessible from the Website; those pages provide authoritative guidance on data rights and FAQs without altering these Terms unless expressly stated.