Frequently Asked Questions

When you enter a VIN, FAXVIN queries licensed data partners and official databases, then compiles the matching records into a single, time-stamped report. We do not generate or alter data – we display records as provided by their sources.

From authoritative sources including NMVTIS (via approved data providers), state motor vehicle agencies, insurers, salvage and auction platforms, manufacturer and recall databases, and service/inspection partners. Theft indicators come from national theft databases via approved providers.

Yes. FAXVIN reports include NMVTIS data obtained via Approved NMVTIS Data Providers, such as title history, brands (e.g., Salvage/Junk), total-loss indicators, and the latest title-based odometer reading where available.

Update frequency depends on the source. Some contributors update near real time; others post daily, weekly, or less often. Your report shows source attributions and timestamps where provided, and availability can vary by state and vehicle age.

Yes. Coverage spans all 50 states and the District of Columbia via NMVTIS and other licensed sources. Record depth and update frequency vary by state and data partner.

Limited coverage is available for Canada through partner sources. Available fields (e.g., title/brand, odometer, total-loss, theft, recalls) vary by province and provider. Use the free record check to confirm availability for a specific VIN before purchase.

For U.S.-titled vehicles, NMVTIS and partner data may include import/export indicators where reported (e.g., export events or prior foreign registration flags). Cross-border reporting is uneven, so not all moves are captured. Run a free record check to verify what's available for the VIN.

Availability outside the U.S. and Canada is variable and often limited. Data depends on local reporting and partner access. Use the free record check to confirm coverage for a specific VIN.

We can process many classic vehicles with non-17-character VINs, but historical digitization varies by state, so records may be sparse or unavailable. Use the free record check to verify availability before buying.

Yes, when those vehicles are titled or registered in covered jurisdictions. Included details (e.g., title brands, total-loss, theft, recalls) depend on how each class is reported; some classes like trailers or off-road equipment may have limited data.

Core items typically include title history and brands (e.g., Salvage/Junk/Rebuilt), the latest title-based odometer reading (where available), total-loss and theft indicators, lien/impound/export flags, prior registration states/provinces, open recalls, and service/inspection or auction entries from partner sources. Availability varies by state, vehicle class, and data partner.

These reflect how a state recorded the odometer at title events. "Correct" generally maps to an 'Actual' odometer disclosure with no detected discrepancy; "Exempt" applies to vehicles not required to provide a disclosure (e.g., certain older vehicles); "Not Available" means no title-based reading was reported or digitized. Some states also use statuses like 'Not Actual' or 'Exceeds Mechanical Limits.'

"Salvage" indicates a vehicle declared a total loss or otherwise severely damaged before repair; "Junk" usually means not roadworthy and intended for parts or scrap; "Rebuilt/Reconstructed" means a formerly salvage vehicle was repaired and passed the state's inspection to be returned to road use. Brand names and rules vary by state; related brands such as Flood, Hail, or Lemon may also appear.

"Active Theft" means the vehicle is currently listed as stolen in contributing databases (e.g., law-enforcement or insurer feeds via approved providers). "Recovered Theft" indicates a vehicle previously reported stolen that has since been recovered. Update timing depends on the reporting agency; always verify status with local authorities.

No. Reports reflect incidents present in participating databases. Unreported collisions or repairs that never entered those databases will not appear. A clean report doesn't guarantee a damage-free vehicle – always consider a professional inspection.

No. Due to DPPA and privacy rules, personal information such as prior owner names or addresses is not displayed. Reports may show counts of owners and title/registration jurisdictions without revealing personally identifiable information.

No advance registration is required. An account is created automatically at checkout using your email so you can access purchased reports and any report credits.

After checkout, a confirmation screen provides a secure link to your report, and we also email you a link. You can access purchased reports from your My Account dashboard for up to 180 days from the purchase date.

Yes. See our sample report to preview the layout, fields, and data sources.

Purchased reports remain accessible in your account for up to 180 days from the purchase date (see Terms). We recommend saving a copy for your records.

Report credits are prepaid report uses stored in your account. Unused credits remain active for 1 year from purchase and can be redeemed anytime within that period.

First, check the confirmation screen for the direct link to your report. Then check your inbox and spam/junk folders for our email. If nothing arrived, confirm your email was entered correctly and contact Support with your order number and VIN.

Go to Account Login, click Forgot Password, and enter your email. We'll send a reset link. If you don't see it, check your spam/junk folder.

No. FAXVIN charges a one-time fee per report (or discounted multi-report packages). We do not offer subscriptions, auto-renewals, or recurring/hidden fees.

Yes – case by case. If you believe there's an issue (e.g., non-delivery after payment, or a material defect in the report due to a data-source failure), please contact Support with your order ID, VIN, and reason. We review and reply within 3 business days. Approved refunds are issued to the original payment method; your bank or provider may take additional time to post the credit.

Charges typically appear as "FAXVIN.com ST-XXXXXXXX" (or sometimes "FAXVIN.com," depending on your bank). The "ST-XXXXXXXX" is your secure transaction ID – include it when contacting Support. PayPal payments display "FAXVIN" in your PayPal activity.

We protect your data with industry-standard encryption (TLS) in transit and hardened infrastructure. Payments are handled by PCI-DSS – certified processors; we do not store full card numbers. Passwords are stored using secure hashing, access follows least-privilege, and system activity is monitored. We periodically review our controls and respond promptly to security reports. See our Privacy Policy.

FAXVIN reports are vehicle-centric and do not disclose personal owner information (names, addresses, phone numbers). Your account/contact data is processed only to deliver the service, provide support, prevent fraud, and meet legal obligations; we do not share it with third parties for their own marketing. You can request access, correction, or deletion per our Privacy Policy. We comply with the U.S. Driver's Privacy Protection Act (DPPA) and applicable state privacy laws.