Help Center

Frequently Asked Questions

Have a question? Let's find the answer!

  • How does FAXVIN work?

    FAXVIN aggregates every piece of information available for a particular vehicle to create a comprehensive history report. We do not generate the data presented in our reports; rather, when a VIN is submitted on our platform, it triggers a search across 900+ databases maintained by various entities, such as insurance firms, law enforcement agencies, vehicle repair facilities, auction houses, and more.
  • Where do you source vehicle data?

    Our data is compiled from a variety of authoritative sources, such as state vehicle registries, insurance companies, automotive service centers, repair facilities, connected fleet data, and national vehicle databases, among other official sources.
  • Can I view a sample history report?

    Yes, please click here to do so.
  • How do I register?

    Your account is automatically active when you purchase a report.
  • How do I reset my password?

    Simply click Account Login at the top right corner of your page. From there, click, Forgot Password and add your email address to the designated box. Afterwards, you'll receive an email with a link to change your password. If you don't see an email in your inbox, check out your junk mail or spam folders.
  • In what US States can I find data?

    Vehicle History data is available in all 50 US states along with The District of Columbia.
  • Do you have FAXVIN reports for Canadian vehicles, international vehicles or exports?

    Yes, FAXVIN reports are available for any country and for any qualifying vehicle. Run a free record check on the “Order Report” page to make sure records are available for your vehicle.
  • How does FAXVIN work with classic cars? Are vehicle history reports available for them?

    FAXVIN provides reports on Classic Cars, yes, and this includes vehicles made before 1981 with fewer than 17 character VINs. However, each state DMV varies on how far back their data goes. Should we be unable to produce data for your Classic Car, we will send an alert message to you and you won't be charged for your report.
  • How do I know FAXVIN is a secure site?

    We take your privacy and information seriously, which is why we make every effort to protect your order. We use state-of-the-art technology Secure Sockets Layer (SSL) to ensure your information is always safe. We never store your credit card information. Please visit our Privacy Policy to learn more.
  • Do you offer history reports for heavy trucks, motorhomes, RVs and motorcycles?

    Yes, we provide data for motorcycles, commercial vehicles, powersports and recreational vehicles, and more. We provide title and salvage loss data for motorhomes as well as for trailers, toy boxes, and campers. Please contact us if you have specific questions.
  • Is FAXVIN Legit? Can I trust the authenticity of a FAXVIN report?

    Yes, FAXVIN's vehicle history reports are authentic and recognized by the NMVTIS. For over 14 years, we have been providing reliable reports to our online clients.
  • You mentioned NMVTIS, what is that?

    NMVTIS stands for the National Motor Vehicle Title Information System (NMVTIS), which is a database used by the American Association of Motor Vehicle Administrators (AAMVA). It is overseen by the US Department of Justice. NMVTIS is unique in that it is the only vehicle history database that all states, junk salvage yards, and insurance carriers are federally required to report data to.
  • Can you explain what a VIN is?

    The term "VIN" stands for "vehicle identification number", which is a distinctive sequence of 17 characters assigned by automobile manufacturers to each vehicle they produce, encompassing cars, RVs, motorcycles, and trucks. The VIN encodes the vehicle's distinct attributes, specifications, and manufacturing year. It serves as a pivotal identifier for tracking recalls, registrations, warranty claims, thefts, and insurance designations.
  • Where is the VIN located?

    The VIN of your vehicle is typically located in several accessible areas:
    • On a sticker fixed to the dashboard near the bottom of the windshield on the driver's side;
    • On a label or plaque at the driver's side door frame;
    • Engraved on the firewall of the engine compartment;
    • Listed on your insurance documents and policy;
    • Noted on the vehicle's title and registration documents.
  • What formats are your reports accessible in?

    Our reports are readily accessible through your app or web browser. Additionally, you have the option to download the reports as PDF files, allowing for easy sharing both online and offline.
  • What details are included in the FAXVIN report?

    Our reports provide the most essential details that reveal the true state of a vehicle, including its past reported mileage, damage history, prior registration countries, and theft incidences, among other significant data.
  • What is the turnaround time for receiving a FAXVIN report?

    On average, the process takes about 6 seconds! You can request reports at any time and on any day.
  • The mileage on the report doesn't match the vehicle's odometer reading. Why is that?

    The discrepancy arises because FAXVIN reports reflect historical data from official records like title changes, not the current reading of your vehicle's odometer.
  • Does my FAXVIN report include information on all road accidents and other major events?

    FAXVIN reports compile information from a multitude of accessible databases. Any reported incidents from known databases will be reflected in them. However, incidents not reported to insurance companies or law enforcement, and therefore not entered into official databases, will not be included in our statements. This applies to any other events like repairs or recalls that are not officially documented.
  • Why does the mileage show as "Correct" on my report?

    The mileage on your report may show as "Correct" because DMVs aren't required to report this to NMVTIS.
  • What does "Active Theft" or "Recovered Theft" mean?

    Should your report come back with an “Active Theft” alert it means that the vehicle in question is considered stolen. Either law enforcement or an insurance business is currently looking to recover the vehicle. If the record says, “Recovered Theft” then it is a vehicle that had previously been reported stolen.
  • Is it possible to alter the data presented in my FAXVIN report?

    No. FAXVIN compiles information solely from existing records without generating new data.
  • How will I receive my FAXVIN report?

    After you've submitted your order, you'll get an email with a link to your report within a few short minutes.
  • Will I only be charged once?

    All charges for your reports are one-time fees. FAXVIN is a secure site, so you'll never have to pay monthly charges or fees.
  • What happens if I buy multiple reports?

    When purchasing multiple reports, any unused reports will be stored as credits within your FAXVIN account. These credits can be accessed and utilized at any time by signing into your account and following the provided instructions.
  • How do I utilize the report credits I purchased with my FAXVIN report package?

    Your report credits are available from your FAXVIN account that you’ve created with your email. To utilize them:
    1. Obtain the VIN code for the vehicle you’re looking to check;
    2. Log into the account;
    3. Navigate to FAXVIN’s homepage;
    4. Input the VIN, and select "Get Report".
    You can check if your account has credits by clicking "My account" at the top of the home page. This reveals how many reports are outstanding.
  • What is the time limit until my report credits run out?

    Report credits remain active for one year from the date of purchase. If you have unused credits, you can redeem them by logging into your FAXVIN account.
  • What is the duration of the report's availability on my account?

    You can continue accessing the report from your account up to 1 year after the purchase. We recommend saving the file offline or printing it as you may need it later.
  • What happens if I don't receive my FAXVIN report?

    Once you place an order, you'll have access to a confirmation screen which then displays a direct link to your report which is online. You will also receive an email with a link to the report after a few minutes have passed. Should you not receive any email in your inbox, please check your spam or junk folder.
  • Can I get a refund and how do I do it?

    If there are valid reasons for requesting a refund, please contact our support team. Provide the VIN in question, your reasons for seeking a refund, and your account email. We will get back to you within 2 working days or earlier.